Help& FAQ

Help & FAQ
Welcome to the Help & FAQ section of Ouxun Hair  Here, we aim to address common questions and concerns to provide you with a seamless shopping experience. If you have any further inquiries, please don't hesitate to contact our customer service team.
How do I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart. Proceed to checkout, where you'll enter your shipping and payment information to complete the purchase.
Can I modify or cancel my order?
Once an order has been placed, modifications or cancellations may not be possible. Please contact us immediately if you need assistance with your order.
Do you offer wholesale or bulk ordering?
Yes, we offer wholesale options for bulk orders. Please reach out to our wholesale team for more information and pricing.
What shipping options are available?
We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times may vary depending on your location and the selected shipping method.
Do you ship internationally?
Yes, we ship internationally to many countries. Please note that additional customs fees or duties may apply, which are the responsibility of the recipient.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of receipt for eligible items. Please review our return policy for detailed information on eligible items and return procedures.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with further instructions and assistance.
Product Information
Are your products made from real human hair?
Yes, all of our products are made from high-quality, 100% human hair for a natural look and feel.
How do I care for my hair extensions or wig?
We recommend following our care instructions provided with each product. Generally, gentle washing with a sulfate-free shampoo and conditioner and air drying are recommended for maintaining the quality of your hair extensions or wig.
Can I dye or style my hair extensions or wig?
Yes, our human hair extensions and wigs can be dyed, styled, and heat-treated just like your natural hair. However, we recommend consulting a professional stylist for best results.
Contact Us
If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We're here to help you with any inquiries or concerns you may have. Thank you for choosing Ouxun Hair!